Emma New ticketing system at Auschwitz Memorial
Starting 1st March, individual visitors will be able to make reservations for all entry cards exclusively online through the official system at visit.auschwitz.org.
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This applies to both guided tours and free admission. The change will make it easier for visitors to plan their visits and eliminate queues at the Museum entrance.
“This is primarily a response to the unethical practices of some tour operators. They sold Museum trips to visitors with transport from Kraków. At the last minute, customers were informed that, due to alleged booking issues, the departure time was being moved to very early in the morning or even the middle of the night. Unfortunately, this misleading practice became a business model for some entities. In addition, they shifted the blame for the supposed difficulties onto the Museum, which was entirely untrue,” said Andrzej Kacorzyk, Deputy Director of the Museum responsible for visitor services.
Visitors, who often arrived at the closed Museum entrance at 3 or 4 a.m., had to stand in line simply to purchase an entry card at the Museum visitor services center.
“If entry cards were still available, visitors sometimes had to wait several hours for their tour to begin. We also documented contentious conflicts among some “tour operators” over positions in the queue, which culminated in interventions by the Museum Guard and even the Police. Thanks to the changes being introduced, such situations will no longer occur. Visitors will be able to plan their visit in advance and choose the most convenient way to get to the Museum,” said Bartosz Bartyzel, the spokesman of the Museum.
The change means entry cards will no longer be available at the main entrance of the Museum. Both organized groups and individual visitors can reserve entry cards at visit.auschwitz.org up to three months in advance.
Free entry cards, as before, can be reserved up to seven days in advance. Guided tour entry cards will be available until they sell out.
In 2025, the Auschwitz Memorial and Museum was visited by 1.95 million people.
